Member expectations for rapid innovation, digital-first technology and seamless accessibility is impacting everything we do, especially since COVID-19. As the business of payments continues to rapidly evolve, credit unions need to be more sensitive to what payment solutions they are offering to their members as well as ensuring the end-user experience is meeting the needs and preferences of those members. The bottom line is – competing and winning requires a credit union to deliver an exceptional payments experience on the member’s terms, leveraging digital solutions at an accelerated pace. (read more)