CUNA shares CU improper call-blocking experiences with FCC
Credit union calls were inappropriately blocked and mislabeled as spam, CUNA wrote to the Federal Communications Commission (FCC) Friday. CUNA’s comments were sent in response to a Public Notice soliciting comments in preparation for a staff report on call blocking for Congress, as CUNA remains concerned that credit union-member communications are still being blocked and mislabeled by voice providers.
The FCC issued a default call-blocking order in 2019, and strong CUNA, League, and credit union advocacy led it to include a mechanism for notification and timely redress of erroneously blocked calls in its December 2020 Order.