CVS shifting to self-checkout; company says no layoffs involved
Luther Turmelle
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The CVS pharmacy at 734 Bridgeport Ave. in Milford Aug. 2, 2021. The store now has two self-checkout registers.Arnold Gold / Hearst Connecticut MediaShow MoreShow Less
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CVS Pharmacy on Hawley Lane, in Stratford on Monday.Ned Gerard / Hearst Connecticut MediaShow MoreShow Less
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Over the coming weeks, customers at drugstore giant CVS may not see a dedicated cashier behind the register — but that doesn’t mean there isn’t one, even as customers will have the option to self-checkout, the company said Monday.
A shift in the way CVS is using its front of the store employees will see them move to the store’s interior, acting more as store ambassadors than static checkout clerks, a spokesman said, and the move isn’t designed to result in layoffs.