crystal and tom. there was a break through. they agreed to take their addiction behind and take the offer to enter a rehab center in florida. ryan, with a smile, escorted them to the airport. >> what does it mean that they are still trying to help you? >> he believes in me. he is my personal angel on earth here. i don't know where he came from, but i'm really happy that he is here. >> reporter: but when the officer and the rehab team arrive at the airport for their flight to florida, crystal and tom unravel. ryan looks on heartbroken. >> we tried. we tried to get them into rehab. and they wouldn't go.