three airliners in fatal accidents, so united management was quick to jump on board and was quick to spend the money. to develop the course. >> as veteran captain al haynes recalls the training was initially received with a dose of skepticism. >> those captains who needed it didn't want it, and wasn't really going to do it so we thought it was a waste of time until we began to get into the flow of things, and then we understood what it was all about. coming up -- >> captain haynes has no way of knowing that just a few years later, training to improve communication between crew members will help him get through one of the most terrifying situations a pilot could ever face, a catastrophic loss of control of a jumbo jet. so, i tried depend last weekend. it really made the difference between a morning around the house and getting a little exercise.