A true american champion. Along the leading aircraft manufacturer worldwide and i call it engineering problems. Boeing people are very proud of the work its known all over the world people here are proud of it were proud of it. But march 10th 2019 proved a major turning point for boeing. In ethiopia a passenger plane with 157 people on board has crashed there are not a survivor. The victims were from 35. 00 countries including 5 germans. Children mourned for their parents men and women for their partners and parents for their children. Less than 5 months earlier a plane of the same type that already crashed in indonesia resulting in 189 deaths. A suspicion quickly arose that there might be a connection. Where the crash is more than tragic accidents was there an issue that went beyond the 737. 00. Was fortunately there seems to have developed into a system in recent years and has penetrated deep inside boeings whole internal structure. In our investigation we met with boeing insiders who felt abandoned by regulators some even reports of violence and threats. And he told me push it until you break and then im going to come in a fiction he told me several times well they brought me. 2 crashes within 5 months with 2 brand new boeing 737 max 346 people die and theyre just a number. There were 157 people on board the Ethiopian Airlines plane. Their relatives want their photos put on display in order for the victims not to be forgotten. One of the yasar i saw left behind an entire family and his 3 daughters now have no father. The entire in your org family was killed including 3 children. Another victim barry philip was just 28 years old. So im going slow mo it was a sunday like any other you know im from we were looking forward to the spring and everything behind the house turning green again and then the phone rang his telephone click that and then what you believe it was her partner on the phone and i thought whats he calling about hes never called before. The 1st few minutes he couldnt get a word out and then he said marie had been on a plane and turks. Thought. Im from this phone construct it was a business trip she worked for it god and in east africa theyre responsible for bringing countries together to collaborate on resilience to drought so he and she had a meeting there with him and. You know most of all i admired how she always knew exactly what she wanted. She wanted to make the world a better place. Marie philip was flying along with 156 other passengers in a boeing 737 max from addis ababa to nairobi for a un meeting. Smartly it was sitting here its different right behind an italian next to a kenyan king. It took excavators to dig the debris of the plane out of the ground. The impact was so intense that it almost completely disappeared into the earth. And i know my question see just by looking at the pictures you can imagine how everything was absolutely destroyed the impact must have been extreme. About 5 months prior and almost brand new boeing 737 max had crashed into the sea near indonesia just after takeoff. It quickly became clear the cause was not a simple technical defect but rather a flight Computer System like 88. 189 people lost their lives and for many the remains were never found. Their relatives were left to mourn mere memorial services. To revisit a law firm in new york which represents the families of many victims and lawsuits against boeing including the philip family. They dont want to see boeing get off the hook they want to know what caused the crashes was a mere bad luck or their technical problems or a deadly system of concealment and cover up remember lie an error occurred 5 months or so more years before easy opiah line in the air made it clear that the end cas Computer System was a problem. And right if the lion here the 737 knocks should have been grounded until they figured it out. So between liars and ethiopia allowing this plane to continue flying sort of made ethiopia predictable predictable. Shortly after the 1st crash the us air traffic regulator the f. A. A. Prepared to risk analysis. If the 737 max were to be used worldwide as planned and this were to go on for about 45 years about 15 such crashes were to be expected. A disaster would occur every 3 years. About 3 months after this analysis marie philip lost her life in the 2nd crash. In one hit me thats unacceptable and you cant simply shrug off another impending plane crash i cant fathom treating human lives so recklessly. Thats unacceptable analysis theres a 100 percent for the guy whos killed. You know plays with the expectation except the statistic that such and such can survive 3 years and theres going to be a career so thats thats thats bad if one builds an airplane accepting the principle that you can accept one every 3 years thats an outrageous principle. In boeing p. R. Videos the max why smoothly even during extreme maneuvers. But after the 2nd crash the chinese and europeans grounded the plane the american f. A. A. Followed suit the following day. Boeing was unwavering in its determination to find a quick technical solution with new software. At a press conference boeing c. E. O. Downplayed the role of the software. And he seemed to be hoping for support from regulators i think its really important that we all focus on letting the investigation process run its course our job is to focus on safety not on speculation he left many questions unanswered and was forced to resign 8 months later when the real foresters people died can you answer a few questions here about that. We have no contact with by are you going never contacted us. We never heard anything from them no condolences nothing. Did their daughter in 156 other people die even though boeing and the f. A. A. Knew that 737 software could cause fatal accidents. The maneuvering characteristics augmentation system or m casper short is designed to improve aircraft handling. But what is that specific role besides statistically causing a crash every 3 years. Why did boeing even install this legal system. It was developed mainly to compete with a new version of the a 320 from air bus the neo was an immediate hit with better engines posting greater fuel economy. Boeing ran the risk of falling behind and needed less fuel hungry engines requiring a larger size. However because the 737800 was lower and the landing gear could not be built higher boeing had a problem. Instead of building a new aircraft boeing decided to use an economy version the engine was mounted further forward and above all higher. The top edge even protrudes be on the wane. This meant the aircraft tended to pull up or when subjected to high thrust which could lead to dangerous flight positions thats why the m. Cast software was installed. In such cases it automatically adjusts the elevator pressing the nose down or. In the crashers it was pushed down too far and too forcefully. Thats the plane should never have been built in this form never had been designed that way and should never have the universe of. These fields of. Least flying could not file on its own it could not stay airborne on its honesty so an additional system has to be in store as theirs and cast system to switch was meant to compensate for the builds in the system Era Technology can file and thats what happened here in a way that even the pilots did not know what was happening and that is not an acceptable at flying design concerts or. Boeing doesnt want to give an interview on all these points instead they simply sent us a written statement it says the max was a 6 Year Development program undertaken according to the same company processes and identical f. A. A. Requirements and processes that have governed certification of previous new airplanes and derivatives further down the company adds boeing operates in full accordance with all f. A. A. Oversight requirements and processes. Nevertheless instead of building a costly new model in over a 50 year old model was simply souped up to compete with airbus. Their model of choice was very popular among pilots as explained to us by a man sitting in a simulator who has flown thousands of hours in. Predecessor of the 737. 00 max. Zoom of the 737 is a very reliable and cost efficient tam plane as upon it i find it very pleasant to fly it is very intuitive to find its flight behavior is neutral and its. The Computer System which spelled the doom of the crash 730. 00 sevens influences on airplanes trimming. For example if passengers are cabin crew move further forward or backward inside this shift in weight distribution can push the nose of the aircraft up or down the trim and compensates for this. The pilot just pushes a little switch and the trim wheels next to their seat start turning a relic from the old days when pilots still had to turn them by hand. This shows how old the basic construction its. What in the 737 the trim will really times that is not the case in. Here in the 737 you can still see them. The max is on board computer could adjust the trimming. But the changes could be tremendous and occur without the pilots knowledge we now know that boeing was fully aware of this information and deliberately kept it a secret. Here in Orlando Florida we visit someone who has spent half his life in boeing jets. Ive always been a big boeing fan because. You know theres a sentimental aspect it was the 1st jet airplane ever flew. When you dont inform the people that are flying an airplane that the that other people can trust the lives to if they dont know theyre if they dont know what the machine that theyre flying every aspect of what theyre flying and you hide something from them that its apparently critical i think its good. If i was still climbing. My colleagues may very well in the main may not vocalize it but they may be saying what else if he told me about my triple 7 but with 77. We learned growing concerns in the industry that other boeing models might also have defects ones which are still flying every day. For the missing not enough unfortunately we have to assume there are similar problems with office and croft feisty us as concerns there was some obvious on off and overall functionality this is awful and it is obvious that in the last few yes owing has been very reckless for costs reasons lesage forward on the board just a lazy ass and has not managed to intervene yet in its role as regulator and survives. In advertisements for its 737 boeing placed great emphasis on the fact that the max differs in practically no way from its predecessor in terms of flight behavior in operation. In an email to an airline a prospective customer it says there is only one difference the off position of the gear handle but Everything Else was said to be the same. Emails also show why this was important to boeing. To make the transition to the new model there will not be any type of Simulator Training required boeing will not allow that to happen. And whenever airlines are regulators demanded Simulator Training boeing employees were proud to have dissuaded them with a jet i mind trick. If the pilots had known about em cas and had been able to train on about function in the simulator they would have had a chance to avoid. The crashes. Why did boeing not want that what would have been so bad about such training. When all just knowing about a few of the pilots already takes you through all the planning and such an airline just means that even if the airline which approaches just 2737 mike says it would have to train to use that last line has more than just 10 pilots usually its hundreds if not most of. The more profitable venture belongs to the same thing. More capacity more cost efficiency more. Profits for promotional videos for prospective buyers clearly show boeing offers lower costs efficiency and higher profits with amenities like the stages flowing sky interiors and high speed people coming back to fly with time and time again with that saving millions on Pilot Training is a great selling point profits away because its when it became clear after the 1st crash that the secret software had put pilots into an impossible situation still no Simulator Training was developed for this purpose. However the pilots were informed of the new system. Pilot dog and sure enough received information about the m. Cast from boeing including instructions on what to do with a fails. Personally imagine safe procedure in a situation is to hold controls tight and turn off autopilot automatic frost control and automatic trimming would. I do so using these 2 stabilizer trim contacts which is at which point the m. Cast is completely deactivated and i can only trim the plane manually using the wheels and i go on flying normally i have to trim by hand using these trim wheels but i can keep flying. According to boeing it would have been that easy. The crash. Pilot doesnt believe it. Obviously it wasnt Just Software that came up and now how you presented it they presented with the fix was to pilots in the airplane and here were pilots that were aware of that crash and couldnt prevent the airplane from crashing with ethiopia. Since the 2nd crash more than 400 aircraft that are not allowed to be delivered in early 2020 production came to a complete stop. Regulators obviously see more problems than Just Software that can be reprogrammed and simply turned off in the event of an error. One year after the crash in ethiopia new technical problems increasingly came to light such as improperly routed cable harnesses and unapproved sensors. Does this mean passengers died because boeing designed an aircraft and kept important details concealed from pilots. Shouldnt the regulators have prevented this. The american f. A. A. Is responsible for the u. S. Manufacturer boeing why did it approve the max. The f. A. A. Is headquartered in washington. The federal Aviation Administration is responsible for all aspects of aviation in the usa including the approval of aircraft. 6 months after the 2nd crash in october 21000. 00 the f. A. A. Noticed that boeing had failed to disclose crucial documents for months. The f. A. A. Administrator wrote a strongly worded reprimand to boeing. I expect her explanation immediately regarding the content of this document and boeings delay disclosing the document to its safety regulator. Until then many experts have seen the f. A. A. And boeing is a close knit community. Unfortunately it has become a system in recent years for as it has eaten into the whole internal structure of boeing and also in relation to the f. A. A. The f. A. A. Became increasingly jackson its oversight with entire working groups consisting of industry representatives headed by an f. A. A. Staff manager this means that the decisions were in fact made by the industry for misspeaking of course by the f. A. A. Put its stamp on the institutional construction of how the f. A. A. Was developed in recent years it has to be said yes this institution has failed. But what role do european authorities play the e. S. A. Is responsible for the certification of airbus in europe. But it collaborates closely with the f. A. A. Did the europeans know nothing about the m cas could that yes they have prevented the tragic accident. Cologne germany us from to the european counterpart of the f. A. A. The e. S. A. Only aircraft that have been approved here are permitted to take off and land in europe. This also applies to boeing airplanes from the usa however in order not to go through the whole certification process twice but 2 institutions have agreed to divide up tasks we sit down with boeing we fit and agree with them on the topics on which wants to. Specific tests areas which are of Significant Interest from safety standpoint to us. But we already to know that it gets but the. Fusion. The e. S. A. Explicitly explained to us that they too had carried out their own tests on the 737. 00 max. But if so why did the e. S. A. Not discover the new one fateful and cas. In this process. Was. Going as a critical component and therefore in this discussion between the 3 of us since it was not safety critical we decided not to have a look at it. In other words the europeans apparently also fell for boeings jet i might drink they were hypnotized to believe this is not a safety relevant system we dont need to check it. Things changed in the wake of the accidents with the macs and subsequent grounding. That now neither wishes to rely on boeings assurances nor the f. A. A. Judgement. Completes the. Independent assessment of the. Over the rest of the books and independent that means we. Weve got 50 so its its. Clearly lessons you know its. Its on how we want to do weve the new so its fission of. Its the you know craft but the crucial bit of it we have listened. To. The european regulator promises more independence and no longer wishes to blindly trust the f. A. A. Will that be possible. The story of a man still currently employed at boeing shows there are limits. He must decline to give us an interview and didnt participate in this report in any way. Boeing employees are allowed to report safety concerns to the f. A. A. And he did. The boeing employee is now represented by a lawyer. The questions he has to answer as a whistleblower are too complex. We already know his lawyer professor kimura. Im not that sides. Here is my client has the pointing out incidents and procedures that he no longer considered acceptable. He reported them to his immediate superior to boeings head of safety. Board of directors. And it wasnt rejected outright because that would have been 2 plates and then he says very had knowledge of the issue and let it fizzle out. This boeing employee isnt working on the 737 but the 787 dreamliner a large long range jet. In a promotional video boeing presents the 2 of them together in the air and for a good reason the dreamliner is the groups other hot seller besides the 737. However unlike the max. Both the completely new design which as far as is known eliminates the need for software to compensate for dangerous flight turk touristic. But the boeing employee has reported other problems to the f. A. A. He was instrumental in planning the dreamliner struction. He noticed that parts repeatedly showed up in the plant from suppliers that did not correspond to the design drawings and that really should be rejected. They would recurrently just disappear. Some in fact are installed he reports and yet parts that dont meet specifications are considered a safety risk. But the engineer doesnt think the f. A. A. Is really taking action. As being cautious in its response taking the case seriously but they arent tackling it actively at least thats how it looks to us theyre trying to sort things out internally with boeing and i have not seen the old traditional money yet. Thats why in spring 21000. 00 the boeing employees decided also to report a safety concerns to the european e. A. S. A. Which has been relying more heavily on its own testing since the max crashes. Draw its own conclusions from the specific information on production defects regarding Boeings Dreamliner 787. On any type of plane on any type of operation if someone comes to us and says varies city problem we look at it but if you test to do with the quality of the manufacturing in physics that this is not within the scope of responsibility. So its very difficult we can. Say to view ok look we received. This information but there it starts we cannot investigate those cells if i do not have the rights. To send inspectors to a moving Production Facility in the u. S. Its also the foreign its. Did a lack of sufficiently thorough checks by regulators caused people to lose their lives. And do we face future danger due to european regulators inability to investigate american whistleblowers reports independently. The issue goes beyond this one boeing employee who doesnt want to be named. Many other insiders warn of dangerous boeing jets and have been doing so since long before the macs crashes. Boeing operates a large plant near charleston south carolina. Here some of the people we meet have worked for boeing for decades and the defects they reported of in planes delivered to customers are sometimes deeply disconcerting. 25 percent of their oxygen systems will not operate properly. So when they have been a big compression event right your oxygen masks fall and you only coordinate releases oxygen so you know with 40000 feet the average person has like 15 or 20 seconds of. Cognitive consciousness and what we found is 25 percent of them do not work properly when one deployed. We had hundreds and hundreds of lost nonconforming so whenever those parts are deemed unacceptable for use they need to be segregated so theyre not used on the airplane we discovered that over 1800. 00 nonperforming parts were missing and presumably installed on airplanes without being. Boeing doesnt dispute this but explains. At the conclusion of the arctic all of a. The parts were accounted for or cleared as having no impact to any aircraft. Boeing went on to say the oxygen masks were tested regularly and they had addressed the matter with the supplier through their normal f. A. A. Approved process. We can rely on that the max and also been approved to see by the f. A. A. And unlike the macs hundreds of dreamliner 7 in service around the world each day. 7080. 00 sevens also take off and land regularly a german airports. And every day thousands of passengers rely on the planes to be as safe as they have been for decades. But long time boeing employees fear the dreamliner might betray this trust in anyone who pointed out defects would face tremendous problems. I did have one manager that worked with me back and he recorded all the aircraft and what was wrong with them and what they were sending out the back door that had been fax and the director quality told him i dont want any more of these papers or any more of these pictures sent to me and you know he said wall im taking this to ethics were going to take this to ethics because people are going to die here 3 weeks later they put him into another building and put him on a performance and he was walked out the door and lost his job. When i started that in 2009 and aircraft and my building would move every 3 weeks to the next section so the same amount of work that was involved at that time for the movement of the 3 weeks when i left was being done every 3 days so it was actually increased from 3 weeks to 3 days with what the same amount of employees or less doing the work. Only produced the. The original commercial and time lapse and boeing confirmed in writing that production had been accelerated but it was optimized in a way that still guaranteed safety. But cynthia kitchens reports what happened when someone reported quality defects. If you brought anything forward you were a target they bullied june harassed you. I was actually physically assaulted by another manager penned up against a railing and told to get on the good old boy system all right going nowhere in this Company Actually 3 weeks later he became my boss and was in charge of my races and and my performance reviews and things. She to turn to the f. A. A. And had photo documented defects in aircraft this included bolts but it obviously been tightened with the wrong tool and thus damaged. And deeper down wiring harnesses lay surrounded by countless metal splinters. These were sharp edged metal splinters between important cables that distribute control signals throughout the airplane. Without cynthia kitchens knowledge her colleague john barnett was making the same observation at about the same time the slivers that identified in the wiring i was told to go cover different area and they brought in a one year boeing manager in my place to handle this slivers and thats when they decided to let it go. So they delivered over 800 airplanes with these slivers of what i understand theyre still delivering them today because they still havent fixed the the issue thats calls in the 1st place. Both fear they could rub through the insulation and cause short circuits over the course of years of service. Boeing informed us that they had in fact discovered such splinters in 2017. They claimed the f. A. A. Had investigated them and found they did not present a safety of flight issue. Boeing also informed us that all aircraft delivered to customers were absolutely safe also thanks to tests performed by the f. A. A. Engineer john barnett isnt convinced we have a rule of thumb in production that takes 8 to 10 years for a defect to become an issue on aircraft as a rule of thumb sometimes as sooner most on this later net but. We delivered our 1st airplane out of charleston in 2012 so were just now here 8 to 10 year range of word defects become an issue. And im scared with the next 23 years going to show with the 77 i hope im wrong but im scared of whats going to come of. Boeing insists that all deliberate aircraft are safe. But employees who object to speak to the press are also expressing their fears and internal emails. For instance one wrote. We pick the lowest cost supplier. Everyone has it in their head meeting schedule is most important not delivering quality. And a bit further down in the text its systemic its culture. In a statement boeing deemed these emails unacceptable saying they didnt show boeing to be the kind of company it actually is and strives to be. But they are undoubtedly from boeing employees and show a Corporate Culture that has had catastrophic consequences for the max. If you believe the insiders this may also end badly for other boeing planes. But how did this dangerous Corporate Culture come about. In these deliberations the name of a nearly forgotten aircraft manufacturer always comes up. Mcdonnell douglas. Going was founded over 100 years ago in seattle on the west coast of the u. S. A. Software company such as microsoft and amazon also called the city home. But when it comes to industrial jobs and work for tens of thousands in the suburbs. Boeing is the heart of the city. And because of boeing this Seattle Community in the surrounding greater syria seattle area grew up with a middle class working Class Population that that had fantastic incomes. Better than most working people all over america. If we lose that we become a city full of. Rich people and Homeless People nothing in between thats where boeing it was so its very important to this community that boeing existence see. Having to keep the macs on the ground for so long is met a few. Sales subsequently fell by a quarter and for the 1st time in decades the group has seen losses. When the Coronavirus Crisis also hit in march of 2020 the share price finally plummet. Toing employees we spoke to place the blame on management the Technology Group is said to have lost its soul and moral compass. But why. The boeing triple 7 was a typical boeing product of that that time when it was seen as as the the peak of Engineering Technology at the time this was the mid ninetys but it did overrun and cost a lot which was again typical of boeing but because of the cost overruns on that plan in the lead 990. 00 s. Boeing joined with Mcdonnell Douglas the doll douglas and said lewis. Was much more focused on money and finances so their executives Mcdonnell Douglas started rolling bowl run at boeing with the same Business Case that they ram it all books and its all about shareholder value and making a profit. Well the safety and air worthiness of the airplane. But in the late 1990 s. Not just going to Management Change the holy b. H. An industry transforming. Airbus group to become a new major competitor even selling more aircraft than boeing for a time in the early 2000 its. Aircraft manufacturers customers also change as an increasing number of low Cost Airlines became major players. The ticket price war broke out now every cent counted for aircraft purchasers as well. Competition and profit seeking lead to aircraft being designed with built in safety risks. According to boeing insiders not just in the case of a 737 max. Pilot davi true and i can trust his life and those of his passengers to a boeing airplane almost every day. However he doesnt feel the problems are specific to boeing but rather rooted in society at large. From i dont see boeing as a source of the problem but the entire economy of the industry just look at the exhaust gas i dont see as involved an interplay of economic pressure and a lack of oversight by regulators which can lead to even the largest corporations making fatal mistakes and if. The problem however is that errors in aircraft construction often prove more fatal than in other sectors accidents usually cost many lives. And statistically flying remains the safest way to travel. In order to keep things this way safety must be valued more highly than profits. And some people see the max crashes as a wakeup call. The next was really a tragedy and. Its going to be. The story of physician when you look at the. Commercial finish or input of the next tragedy. You also for investors for financial people i think this would make them feel twice. Even asc you know for shortcuts and sort of safety to have short term you know return on investment short of the return on investment fish that all the dust does for us for men to live in i think the events we are currently experiencing it will lead to a huge sort of cleaning process success a selfsustaining process of the Aviation Industry that a lot of old china has shown that a lot has to change it should also and it will happen if i think that once these things have actually been cleaned out of them but i can gradually place more trust of them if in the aviation sector in the system before. 346 people died in the 737 max precious. Those 346 deaths could have been avoided. If Cost Reduction hadnt played such a big role at boeing and the regulators have provided proper oversight. The families want these avoidable deaths to have consequences. Thats what initially we wanted those responsible to be found and punished that was my Immediate Reaction is a good dog but it doesnt do us any good now we just want to control mechanisms to work again and for flying to become safer i cant. Really tell india. All the animals here have experienced cruelty. Undulate alcohol and never leaves their side all right. Needed Animal Rights activist gives them a safe haven in new delhi. Where their wounds can heal and where the animals can rot truly learn to trust again. Into sheep nothing works without lights when you work for television but its important to know what every day life to 90 percent of all perception is our vision might influences our sense of wellbeing but it can also be consul point too much blue light can damage on the long term there are pubic benefits us on t. V. Its a good show. 30 minutes w. Beats their obsession for spectacular pictures. Its their passion for nature. Its their complete devotion that makes them the best wildlife photographer was. The 1st meeting and. Confrontational and story. 5 adventures. One goal. The preservation of our climate. For china starts november 6th on g. W. This is day w news and these are our top stories u. S. President and donald trump and his democratic rival joe biden are making their final pitches to voters ahead of tuesdays election trump held rallies in 5 swing states while biden focused on the pivotal state of pennsylvania a record 90000000 early votes have already been cast