Accounted for or cleared as having no impact to any aircraft. Boeing went on to say the oxygen masks were tested regularly and they had addressed the matter with the supplier through their normal f. A. A. Approved process. Can we rely on that the max had also been approved to say by the f. A. A. And unlike the macs hundreds of dreamliner 7 in service around the world each day. 70 sevens also take off and land regularly at german airports and every day thousands of passengers rely on the planes to be as safe as they have been for decades. But long time boeing employees feared the dreamliner might betray the trust and anyone who pointed out defects would face tremendous problems. I did have one manager that worked with me back and he recorded all the aircraft on one. Was wrong with them and what they were sending out the back door that hadnt been fixed and the director of quality told him i dont want any more of these papers or any more of these pictures sent to me and you know he said wall im taking this to ethics were going to take this to ethics because people are going to die here 3 weeks later they put him into another building and put him on a performance and he was walked out the door and lost his job. When i started that in 2009 and the aircraft in my building would move every 3 weeks to the next section so the same amount of work that was involved at that time for the movement of the 3 weeks when i left was being done every 3 days so it was actually increased from 3 weeks to 3 days with with the same amount of employees or less doing the work. Going produce this the original commercial and timelapse and boeing confirmed in writing that production had been accelerated but it was optimized in a way that still guaranteed safety. But cynthia kitchens reports what happened when someone reported quality defects. If you brought anything forward you were a target they bullied you and harassed you. I was actually physically assaulted by another manager penned up against a railing and told to get on the good old boy system or id go no where in this Company Actually 3 weeks later he became my boss and was in charge of my raises and and my performance reviews and things. She too turned to the f. A. A. And had photo documented defects in aircraft this included bolts but it obviously been tightened with the wrong tool and thus damaged. And. Deeper down wiring harnesses lay surrounded by countless metal splinters. These were sharp edged metal splinters between important cables that distribute control signals throughout the airplane. Without cynthia kitchens knowledge her colleague john barnett was making the same observation at about the same time the slow vors that identified in the wiring i was told to go cover a different area and they brought in a one year boeing manager in my place to handle this slivers and thats when they decided to let it go so they delivered over 800 airplanes with these slivers of what i understand theyre still delivering them today because they still havent fixed the the issue thats calls in the 1st place. Both fear they could run through the installation and cause short circuits over the course of years of service. Boeing informed us that they had in fact discovered such splinters and 2017. They claimed the f. A. A. Had investigated them and found they did not present a safety of flight issue. Boeing also informed us that all aircraft delivered to customers were absolutely safe also thanks to tests performed by the f. A. A. Engineer john barnett isnt convinced we have a rule of thumb in production that takes 8 to 10 years for a defect to become an issue on aircraft thats a rule of thumb sometimes as sooner most thomas later net but. We delivered our 1st airplane out of charleston in 2012 so were just now here 8 to 10 year range of word defects become an issue. And im scared with the next 23 years going to show with the 787 i hope im wrong but im scared of whats going to come up. Boeing insists that all delivered aircraft are safe. But employees who object to speak to the press are also expressing their fears in internal emails. For instance one wrote. We pick the lowest cost supplier. Everyone has it in their head meeting schedule is most important not delivering quality. And a bit further down in the text its a stem its culture. And a statement going doing these emails unacceptable saying they didnt show boeing to be the kind of company it actually is and strives to be. But they are undoubtedly from boeing employees and show a Corporate Culture that has had catastrophic consequences for the max. If you believe the insiders this may also end badly for other boeing planes. But how did this dangerous Corporate Culture come about. In these deliberations the name of a nearly forgotten aircraft manufacturer always comes up. Mcdonnell douglas. Just knowing was founded over 100 years ago in seattle on the west coast of the u. S. A. Software company such as microsoft and amazon also called the city home. But when it comes to industrial jobs and work for tens of thousands in the suburbs. Boeing is the heart of the city. And because of boeing. This Seattle Community in the surrounding greater syria seattle area grew up with a middle class working Class Population that that had fantastic incomes. Better than most working people all over america. If we lose that we become a city full of. Rich people and Homeless People nothing in between us were bowing it was so its very important to this community that going existence see. Having to keep the macs on the ground for so long has meant a few. Sales subsequently fell by a quarter and for the 1st time in decades the group seen losses. In the Coronavirus Crisis also hit in march of 2020 the share price finally plummeted. Toing employees we spoke to place the blame on management the Technology Group is said to have lost its soul and moral compass. But watching. The boeing triple 7 was a typical boeing product of that time and it was seen as as the the peak of Engineering Technology i pad time this was the mid ninetys but it did over running cost a lot which was again typical of boeing but because of the cost overruns on that plan in the live 990. 00 s. Boeing joined with Mcdonnell Douglas the doll douglas piston said lewis. Was much more focused on money and finances so lairds record of Mcdonnell Douglas started rolling bowl run in boeing with the same Business Case that they were in Mcdonnell Douglas and its all about shareholder value and making a profit. The safety and air worthiness of the airplane. But in the late 1990 s. Not just boeings Management Change the holy b. H. An industry transformed. Their bus route to become a new major competitor even selling more aircraft than boeing for a time in their early to thousands. Aircraft manufacturers customers also changed as an increasing number of low Cost Airlines became major players. The ticket price war broke out now every cent counted for aircraft purchasers as well. Competition and profit seeking lead to aircraft being designed with built in safety risks. According to boeing insiders not just in the case of a 737 max. Pilot davi true and i can trust his life and those of his passengers to a boeing airplane almost every day. However he doesnt feel the problems are specific to boeing but rather rooted in society at large. Thats probably leaked from i dont see boeing as a source of the problem but the entire economy of the industry just look at the exhaust gas cap i dont see as involved in supply of economic pressure and a lack of oversight by regulators which can lead to even the launches to corporations making fatal mistakes and its of. The problem however is that there is an aircraft construction often prove more fatal than in other sectors accidents usually cost many lives. Statistically flying remains the safest way to travel. In order to keep things this way safety must be valued more highly than profits. And some people see the max crashes as a wakeup call. The next was really a tragedy and. Its going to be the most 2 in the history of physician when you look at the. Commercial finish or input of the next tragedy. You also for investors for financial people i think this would make them think twice. Even the us you know for shortcuts and sums of safety to have short term you know return on investment to short term the return of the fish that all the dust does for us for men to live in i think the events we are currently experiencing will lead to a huge sort of training processes a selfsustaining process of the Aviation Industry a lot of. A lot has to change it should also i think will happen if i think that once these things have actually been cleaned up that i can gradually place more trust of them if in the aviation sector in the system before the. 346 people died in the 737 next precious. Those 346 deaths could have been avoided. If Cost Reduction hadnt played such a big role at boeing and the regulators have provided proper oversight. The families want these avoidable deaths to have consequences. Guess what. We wanted those responsible to be found and punished that was my Immediate Reaction is a good dog but it doesnt do us any good. 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