Take, for example, their dealings with those in the building-related industry.
The interaction between the various government agencies and key stakeholders (such as building owners and managing agents) has to be more customer-centric to bring about greater productivity and cost savings.
A building owner or management agent has to navigate a labyrinth of platforms (including websites, circulars and portals) when dealing with various government agencies.
The owner or agent needs to visit about 10 different websites for Covid-19 safety measures and matters relating to buildings, fire safety, water service, public health, and lease/land issues.
It is a nightmarish experience for a new managing agent to navigate this maze of information, trying to sieve out the regulatory requirements from each government agency.