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Govt working on Alexa, Google Assistant-like chatbots to deliver public services
Ankita Chakravarti
The Indian government could be working on platforms similar to Alexa and Google Assistant to deliver e-governance services. As per reports, the Government on Friday invited bids to develop a voice assistant similar to Amazon's Alexa and Google Assistant.
As per the PTI report, the AI-based platforms will interact with the public in multiple languages. It is also expected to analyze sentiments and collect data to give personalized services to users. The report states that the National E-Governance Division of Ministry of Electronics and IT has invited proposals to build the conversational platform that can be deployed on the UMANG platform, which hosts various apps that provide government services to citizens.

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