Synopsis
As per the circular issued, an individual filing a claim can do it either by visiting the home post office branch or via email, speed post or registered post. Further, no such time limit has been mentioned in the case of reporting of frauds in post office schemes in the circular.
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If the claim is submitted via e-mail, then an acknowledgement will be sent by the official/officer authorized for the purpose.
The Department of Posts has issued a standard operating procedure (SOP) for the handling of claim cases in the event of frauds and losses in post office schemes such as post office savings account, cash certificates (like National Saving Certificate), money orders, postal life insurance/Rural Postal Life Insurance etc. The department spelt out the SOP in a circular dated May 27, 2021. At present, there is no standard procedure for filing a claim with the post office in the event of fraud.