Is it normal to not find product information online?
During the Covid-19 crisis, there has been a marked general drop in consumption however online, the food and retail sectors have seen a 44 percent rise in trade compared to the period before the pandemic.
Despite many people being more comfortable buying online, there is still a general lack of information available. Although, by law, when purchasing remotely, it is mandatory to indicate all information related to labelling until the moment the purchase is finalised, failures to provide this are common according to DECO.
A study carried out in April by DECO saw 234 products from seven categories on nine websites analysed. In this survey it was found that only two thirds of the products had complete information regarding mandatory labelling, indicating what the law requires, that is, the brand, name, quantity, price per package, price per unit of measure, ingredients, declaration of nutritional value, such as conservation conditions and the name of the company that markets the product.