Dear Tubeworker
I visited the East End of the District Line and witnessed ticket offices only being allowed to open in the peak and expected to open to give information at other times. Guess what information Joe Public wanted? Can you please sell me a ticket? As the answer was 'no' and a load of abuse was received, the shutters went up and staff monitor the station from behind the screens on CCTV. I spoke with a 20 year RMT member who said he thought he was going mad! I witnessed a ticket office closed advising passengers to buy tickets at the local newsagents - !?