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Manatee County's 311 helpline serves greater purpose than intended on one-year anniversary of launch
When Manatee County started their 311 helpline one year ago, they had no idea it would become a life-line for so many during the COVID-19 pandemic
and last updated 2021-03-11 18:57:26-05
BRADENTON, Fla. — When Manatee County started their 311 helpline one year ago, they had no idea it would become a life-line for so many.
When Theresa McDaniel became a 311 information specialist last year the purpose was for people to report potholes, broken sidewalks and other county issues.
WFTS
"That was kind of the premise for 311 was to provide excellent service without having to transfer, and then COVID hit," said McDaniel.

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