, the global provider of enterprise cloud services, has launched an intelligent new service enabling companies to better organize and administrate all inbound messages as they arrive: The Bounce and Response Manager. This new option gives Retarus Transactional Email users a powerful service for sending high mail volumes straight from their business applications and more control over the inbound channel.
Based on extensive incoming email content analysis, the Retarus Service can automatically recognize and classify system-generated notification messages, error messages, or out of office notices.
Retarus Transactional Email handles peaks in transmission of up to 10 million emails an hour without difficulty. Mailing campaigns of such a magnitude often pose a daunting challenge for companies due to the huge number of inbound responses, many of which are automatically generated. Separating "out of office" messages and "hard bounces" from real enquiries sent by prospective customers, either manually or even by implementing rules at inbox level for each individual employee, is laborious and staff intensive. Speedy and timely responses is hardly possible without the right tools. The new Bounce and Response Manager makes it possible to route inbound messages, handle incoming traffic, and automate workflow steps in advance for the marketing, support, and contact center departments. All without placing unnecessary strain on the company's internal, technical, and human resource capacities.