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Thanks for the reply.
Anything under £20, I offer 1st or 2nd class post, alongside with 24h and 48h tracking so they had choices of which service to go for. This customer picked 2nd class.
Over £20, my store only offers 24h or 48h Tracking. Many of their purchases are over £20 so I might let this go. But it does make me think how RM can get away with this - offering Click & Drop and then asking for proof of posting...
Maybe I should drop 2nd class, keeping 1st class, 24h & 48h Tracking.
Click to expand...Some people do get proof of posting.

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