Business packs
May was a game-changing opportunity for Salesforce, which wanted to do things differently with its Commerce Cloud. The company unveiled four quick-start pandemic business packs, a move that saw it develop some outstanding buying experiences across most of its channels.
The company also launched a new Service Cloud workforce planning tool, which would streamline matters and activities in the various contact centers. It is a new dawn for most contact centers having many remote workers, and Salesforce asserts it won’t stop on its efforts to deliver improved services.
The set of AI-fueled workflow solutions known as the Einstein Automate is another major pronouncement. Salesforce unveiled it back in December, and that was in the course of its Dreamforce conference.