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For all of the weight healthcare disruptors throw behind the idea of innovation, there's something to be said about moving too fast and breaking too many things. Adoption of new digital tools should never lead to an interruption in patients' care.
COVID-19, however, wasn't the type of disruption that health systems had on their calendars. A shift away from in-person visits and a skyrocketing demand for consultations from the sick and the "worried well" alike threw many providers' operations into disarray, particularly during the early months of the pandemic.
For those on the front lines of this emerging disease, "everything was innovation," Emily Kagan-Trenchard, VP of digital innovation and strategy at Northwell Health said during a recent HIMSS (