claiming that money back. it takes forever. some people having to go to court to resolve these issues and yet the organisation that holds responsibility for what went wrong here isn't required to pay anything. how does that make any sense? who should pay for the airport chaos we are seeing at the moment? let's hear from lucre in brixton, just briefly take us through your story. he has gone, let's go to brian in kent. tell us about what has happened to your daughter, i think. tell us about what has happened to your daughter, ithink. so tell us about what has happened to your daughter, i think.— your daughter, i think. so she was due to fly back _ your daughter, i think. so she was due to fly back from _ your daughter, i think. so she was due to fly back from krakow - your daughter, i think. so she was due to fly back from krakow on - due to fly back from krakow on monday. got a message on monday to say herflight had monday. got a message on monday to say her flight had been cancelled. went to the airport to try and rearrange alternative light back and was told the earliest was september, eight days later. the only option. easyjet offered no guidance or support. so at eight o'clock or nine o'clock at night, we were scrabbling around trying to find a way for her