Uniphore
Uniphore to acquire Jacada to transform customer experience with advanced AI and low code/no code automation
ANI |
Updated: Jul 29, 2021 10:46 IST
Palo Alto/Atlanta (California/Georgia) [USA]/Herzliya [Israel], July 29 (ANI/BusinessWire India): Uniphore, a leader in Conversational Service Automation (CSA), today announced its agreement to acquire Jacada, a customer experience pioneer with the industry's leading low code/no code platform for contact center automation.
Jacada's advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.
Combined with Jacada's innovative low code/no code platform, Uniphore's industry-leading conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements. With this comprehensive platform, business users can realize state-of-the-art digital transformation, resulting in significant ROI.