Opt out data sharing clause will damage trust in open banking
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Major banks and privacy experts are flummoxed at Treasury’s planned shift to an “opt-out” model for joint accounts under open banking, warning it contradicts the fundamental tenet of the consumer data right: that customers provide consent before their data moves.
The Australian Banking Association and consumer groups, including the Financial Rights Legal Centre, said in submissions to Treasury last week the proposed opt-out model conflicts with core privacy principles and the competition regulator’s push in the Digital Platforms Inquiry for stronger consent protections.
Drew MacRae, of the Financial Rights Legal Centre: “This contradicts everything that’s been implemented so far – it’s confounding.”
Telstra accused of over-selling to seniors Wednesday, 12 May 2021 22:10 Telstra accused of over-selling to seniors Featured
Many senior customers have stayed loyal to Telstra, but some complain they are being oversold products they don t want or need.
- Two former staff members describe an aggressive and competitive sales culture
- Telstra says it takes all claims of mis-selling seriously
Telstra is Australia s largest telecommunications company, and for some senior citizens it holds a special place in the market that pre-dates privatisation and the introduction of competition in 1997.
A former Telstra staff member says some senior customers even still refer to the company as Telecom despite the name being changed in 1995.
ACMA releases telco complaints-handling performance data for Dec quarter, CommsAlliance happy, ACCAN concerned Monday, 26 April 2021 10:50 ACMA releases telco complaints-handling performance data for Dec quarter, CommsAlliance happy, ACCAN concerned
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ACMA has published its telco complaints-handling data for the quarter ended December 2020, with the Communications Alliance noting complaints have dropped 40% of a 2 year period
ACMA explains its redesigned interactive report shows how telcos manage customer complaints, and notes this data can be viewed by quarter or financial year.
Naturally, the Communications Alliance says it has welcomed the ACMA’s publication of telecommunications complaints data for the October – December 2020 quarter, showing a significant decrease in the number of complaints made to telcos over the past two years, but as you ll see below, ACCAN, The Australian Communications Consumer Action Network is worried.