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CARE home regulators in Scotland investigated just 5 per cent of complaints last year as thousands of elderly residents succumbed to coronavirus. Data shows there was a huge drop in the number of investigations carried out by the Care Inspectorate into concerns raised by relatives, carers and staff. Figures show 122 of the 2,316 complaints were fully investigated in 2020/21, down from more than 600 in previous years. Of the 20 facilities with the most complaints last year, 18 were privately run. Those included the Queensberry and Westfield homes in Dumfries and Galloway, which were the subject of 27 and 26 complaints, respectively. The next highest number last year was for Abbey House at Kirriemuir in Angus, and Springvale in East Dunbartonshire, which both received 24. Others north of the central belt included 17 complaints about Pitkerro in Dundee, 15 about South Grange at Monifieth in Angus, and 14 about both Deeside in Aberdeen and Home Farm in Portree in Skye.
Updated: 29/07/2021, 11:06 am
Regulators only investigated 5% of complaints about care homes for older people as Covid-19 was leaving a trail of tragedy across Scotland last year.
Shock data shows a huge drop in the number of probes carried out by the Care Inspectorate into concerns raised by relatives of residents, as well as carers and staff.
It has been confirmed that just 122 of the 2,316 complaints made to the regulator about facilities for older people were fully investigated in 2020/21, down from more than 600 in previous years.
The finding has emerged as part of work on a special media collaboration project involving The Press and Journal, The Courier, The Scotsman, The Herald and STV.