New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex pressreleasepoint.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from pressreleasepoint.com Daily Mail and Mail on Sunday newspapers.
ICMI Launches Consulting Practice Focused on Contact Center Technology
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a new consulting practice aimed at helping companies assess, design and implement contact center technology solutions. ICMI s Technology Practice reinforces the firm s commitment and dedication to helping raise the strategic value of contact centers, optimize operations and improve customer service. We have launched the Technology Practice to address a critical need in the contact center market as companies transition to new ways of working in order to support a successful customer experience without wasting resources, said Tara Gibb, Group Portfolio Director, ICMI/HDI. With thirty-five years of experience working directly with contact centers, ICMI has amassed deep domain knowledge and an innovative approach to solving our client s toughest challenges.