Selangor Domestic Trade and Consumer Affairs director Muhamad Zikril Azan Abdullah (
pic) said the previous high was set in 2018, with 7,728 complaints and 2015 where 6,095 complaints were made.
He said that more than 25% of the complaints were from Selangor, and most of the complaints were about pricing such as no price tags; overpricing and confusing prices; followed by controlled items and online transactions.
Zikril also said the Covid -19 pandemic had a direct effect on the increase in the numbers.
He said there was a spike in the number of complaints in March and April 2020 when the movement control order (MCO) was enforced.