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Singapore Airlines to revamp customer relationship management

Singapore Airlines to revamp customer relationship management © Provided by Singapore Business Review Singapore Airlines (SIA) is set to develop and implement a new customer case and knowledge management system, leveraging its partner customer relationship management firm Salesforce. The new system, 1Point, will help enhance travel experience by supporting consistent and more personalised service across various ground-based customer touch points. It will be deployed across SIA s contact centres and customer feedback handling units globally from late 2021. 1Point is a dynamic management tool that offers a contextual and holistic view of customer interactions through a single interface. Service agents will have access to the relevant information, including those related to each customer s previous interactions, at every step. This facilitates quicker decision-making, and allows them to preempt a customer s needs more efficiently, SIA said.

Singapore generalAviation development fundCivil aviation authority of singaporeSingapore airlinesSingapore businessMarvin tanCivil aviation authorityAviation developmentசிங்கப்பூர் ஜநரல்விமான போக்குவரத்து வளர்ச்சி நிதிசிவில் விமான போக்குவரத்து அதிகாரம் ஆஃப் சிங்கப்பூர்சிங்கப்பூர் விமான நிறுவனங்கள்சிங்கப்பூர் வணிகமார்வின் பழுப்புசிவில் விமான போக்குவரத்து அதிகாரம்விமான போக்குவரத்து வளர்ச்சி

Singapore to accept pre-departure Covid-19 PCR test results on IATA Travel Pass from 1 May

Share 8 hours ago Sign up here for GlobalData s free bi-weekly Covid-19 report on the latest information your industry needs to know. Singapore has decided to accept the pre-departure Covid-19 PCR test results on the IATA Travel Pass from next month. This move comes after Singapore Airlines successfully implemented the International Air Transport Association (IATA) Travel Pass mobile application pilot on its flight to London, UK, last month. Starting 1 May, passengers travelling to Singapore can share pre-departure Covid-19 PCR test results through IATA Travel Pass during check-in, and on arrival at the immigration checkpoints at Changi Airport. The initiative is part of the ongoing collaboration between the Civil Aviation Authority of Singapore (CAAS) and IATA to offer enhanced travel experience amid the pandemic through digital certificates of Covid-19 tests.

Singapore generalUnited kingdomCity ofKevin shumWillie walshCivil aviation authority of singaporeInternational air transport associationSingapore airlinesChangi airportTerence ongTravel passCivil aviation authorityசிங்கப்பூர் ஜநரல்ஒன்றுபட்டது கிஂக்டம்நகரம் ஆஃப்கெவின் ஷம்

Singapore: 1st country to accept IATA Travel Pass

Singapore: 1st country to accept IATA Travel Pass
mb.com.ph - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from mb.com.ph Daily Mail and Mail on Sunday newspapers.

Singapore generalKevin shumWillie walshCivil aviation authority of singaporeInternational air transport associationSingapore airlinesGeneral willieCivil aviation authorityசிங்கப்பூர் ஜநரல்கெவின் ஷம்வில்லி வால்ஷ்சிவில் விமான போக்குவரத்து அதிகாரம் ஆஃப் சிங்கப்பூர்சர்வதேச அேக போக்குவரத்து சங்கம்சிங்கப்பூர் விமான நிறுவனங்கள்சிவில் விமான போக்குவரத்து அதிகாரம்

Singapore Airlines to move to new customer case system to raise service standards

Singapore Airlines to move to new customer case system to raise service standards Toggle share menu Advertisement Singapore Airlines to move to new customer case system to raise service standards A Singapore Airlines Airbus A330-300 plane takes off behind one of the airline s Boeing 787-10 Dreamliners at Changi Airport on Mar 28, 2018. (File photo: Reuters/Edgar Su) 06 Apr 2021 12:50PM) Share this content Bookmark SINGAPORE: Singapore Airlines (SIA) is taking steps to raise its service standards by moving to a new customer case system that will support “consistent and more personalised service”, the airline said on Tuesday (Apr 6). SIA has engaged customer relationship management firm Salesforce to develop and implement its new customer case and knowledge management system.

Singapore generalAviation development fundSalesforce service cloudCivil aviation authority of singaporeSingapore airlinesService cloudMulesoft anypoint platformMarvin tanCivil aviation authorityAviation developmentDigital technologyசிங்கப்பூர் ஜநரல்விமான போக்குவரத்து வளர்ச்சி நிதிவிற்பனையாளர் சேவை மேகம்சிவில் விமான போக்குவரத்து அதிகாரம் ஆஃப் சிங்கப்பூர்சிங்கப்பூர் விமான நிறுவனங்கள்

Page 28 - சிவில் விமான போக்குவரத்து அதிகாரம் ஆஃப் சிங்கப்பூர் News Today : Breaking News, Live Updates & Top Stories | Vimarsana

S Iswaran: Singapore s reopening will be an evolutionary process rather than a revolutionary one

Singapore Airlines to revamp customer relationship management

Singapore to accept pre-departure Covid-19 PCR test results on IATA Travel Pass from 1 May

Singapore: 1st country to accept IATA Travel Pass

Singapore Airlines to move to new customer case system to raise service standards