Denver, CO (PRWEB) May 26, 2021 DENVER – May 26, 2021 – Ian C. Ballonand Amy L. Kramer, Intellectual Property & Technologyshareholders at global law firm
TCN Launches Voice Analytics for Improving Agent Performance and Increasing Efficiency of Contact Center Operations
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TCN, Inc. today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new feature, offered initially as a free 60-day trial, delivers insights for improving call center operations, customer experience, agent training and compliance. ST. GEORGE, Utah (PRWEB) May 25, 2021
TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new set of tools, offered initially as a free 60-day trial, includes a highly flexible search engine for quickly and
Monday, May 24, 2021
A new landmark Supreme Court decision involving Facebook’s practice of sending unsolicited text message security notifications to cell phone numbers affiliated with potentially compromised accounts provides much-needed clarity on whether the act of sending unwanted telemarketing calls and text messages violates federal anti-robocall law under the Telephone Consumer Protection Act of 1991 (“TCPA”)
The last decade has experienced a surge in lawsuits under the Telephone Consumer Protection Act of 1991, (“TCPA”), which is codified in 47 U.S.C. § 227. The TCPA is a federal law that restricts the business practice of making and sending unsolicited telemarketing calls and marketing text messages. The TCPA prohibits the use of an “automatic telephone dialing system” (“ATDS”) to make or send telemarketing/advertising calls or text messages, without a consumer’s prior, express written consent. As defined in the TCPA, an ATDS is any equipmen
Privacy Hot Topic Series
2021 is shaping up already to be quite a privacy/data security year with many issues popping up in states and even at the federal leveland, while school may be out for summer, there is no time like the present to touch on privacy/data security. Kim Phan a member at Ballard Spahr and wel-respected privacy thought leader, Lauren Valenzuela a talented in house counsel at Performant and Leslie Bender a senior councel member at Clark Hill and an amazing member of ACA International have cooked up a 3-part privacy Hot Topic series (in no particular order) for the month of June!
Illinois Supreme Court: Insurer Must Defend Tanning Salon from Biometric Privacy Lawsuit claimsjournal.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from claimsjournal.com Daily Mail and Mail on Sunday newspapers.