Insurance ombudsman rules amended for timely complaint resolution
The policyholders can now make complaints electronically to ombudsman and a complaints management system will be created to enable policyholders to track the status of their complaints online.
BusinessToday.In | March 3, 2021 | Updated 16:36 IST
Insurance brokers have also been brought under the ambit of ombudsman mechanism.
The government on Wednesday notified the amendment to Insurance Ombudsman Rules, 2017 to improve the mechanism for timely, cost-effective and impartial resolution of complaints regarding deficiencies in insurance services. The amended rules have enlarged the scope of complaints to ombudsmen from only disputes earlier to deficiencies in service on the part of insurers, agents, brokers and other intermediaries, the Finance Ministry said in a statement.