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Eleventh Circ: Hunstein v Preferred Collection and Management Services FDCPA Claim

Not a Preferred Course: 11th Circuit Decides FDCPA Question in Hunstein v. Preferred Collection and Management Services Wednesday, May 12, 2021 On 21 April 2021, the 11th Circuit held that a debt collector’s transmittal of a customer’s debt-related data to a third-party letter preparation vendor without authorization stated a Fair Debt Collection Practices Act (FDCPA) claim under 15 U.S.C. § 1692c(b). The 11th Circuit’s decision may have implications for the debt-collection businesses that outsource customer-related tasks to vendors. In  Hunstein v. Preferred Collection and Management Services, Inc., the plaintiff incurred debt to a hospital for medical treatment. 1 The hospital transferred the debt to the defendant to collect.

TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps

TCN Launches TCN Operator, Its Next-Generation Call Center Platform with a Comprehensive Suite of Automated Agent Tools and Advanced Apps Share Article TCN, Inc. today announced the launch of TCN Operator, the next generation of its flagship platform. A scalable and flexible cloud-based platform, TCN Operator features a comprehensive set of easy-to-use, automated agent tools and advanced apps that all work together to boost agent productivity and improve customer experience. TCN Operator is a holistic collection of advanced call center tools that are seamlessly integrated into one cloud-based platform that puts everything in one place and allows monitoring of operations from virtually anywhere.” - Jesse Bird, chief technology officer, TCN

Court decision muddies debt collector communications

Court decision muddies debt collector communications
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Attorney Fees – FDCPA Violation – Failure To Follow Association Document Procedures - Finance and Banking

Facts Plaintiff, O Donnell, bought his condo in 2012 and sold it in 2019.  Beginning in 2013, O Donnell missed various assessment payments.  In late 2013 the association filed a lien, and in 2018 the association commenced a foreclosure action.  To bring the lawsuit to an end, O Donnell sold his unit.  The sale allowed O Donnell to pay off the claimed past due assessments and attorney fees.  At the time of sale, he paid $23,342 to the association and $22,234.94 to the attorneys which brought the case to an end.  Plaintiff then filed suit against the association s law firm alleging violations of the Fair Debt Collection Practices Act ( FDCPA ) by filing a foreclosure suit without legal

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