Erich Gerber, SVP EMEA & APJ at TIBCO Software 27.04.2021
Insurance
I have previously written about what insurance needs to do to bounce back after a traumatic year as personal claims soared, credits and rebates were proffered, demand for L&I flagged, health cover exposure became a conundrum and contact centres everywhere bowed under demand. Even before, this was a sector beset by the throes of technological change, new consumer habits, giant challengers and fresh-faced startups. The widely held view was that insurance signposted a “Land That Time Forgot,” inhabited by dinosaurs and marked by a slower-than-glacial pace of change. Then along came COVID-19.