946
Pushpa Girimaji
Following my transfer, I entrusted to a goods carrier all my household goods for transportation to my new location. However, on delivery, I was shocked to find all my furniture and household gadgets, including my television set, air conditioner, microwave and washing machine, completely damaged. The transporter is refusing to pay for my losses saying he has not taken any insurance. What do I do now?
When a common carrier undertakes to transport your goods for a fee, it is his duty to take due care of the goods in his custody and ensure its safe transportation and delivery. Failure to do so constitutes deficiency in the service rendered. Under the Consumer Protection Act, you are entitled to compensation for the loss caused to you. Similarly, under the Carriage by Road Act, too, he would be liable for the loss or damage to the goods due to negligence or criminal acts of the carrier, its servants or agents. So, in a number of cases, the consumer courts have awar
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