The Malaysian Aviation Commission (Mavcom) has called on all airlines to remit any refunds to consumers affected by flight cancellations due to travel restrictions imposed to curb the spread of Covid-19.
Monday, 22 Feb 2021 07:00 PM MYT
Mavcom said airlines ought to refund to the affected consumers the amount equivalent to the cost of the ticket at the time of purchase including taxes, charges and fees prescribed under any written law and charges for optional services. Picture by Miera Zulyana
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KUALA LUMPUR, Feb 22 The Malaysian Aviation Commission (Mavcom) is insistent that airlines should not fail to refund affected consumers for flights that had been cancelled as a result of international and local travel restrictions necessitated by the Covid-19 pandemic.
Posted
30 January 2021 update:
SEPANG – KL International Airport (IATA Code: KUL) achieved a perfect score of 5.0/5.0 and gained top spot in the latest global Airport Service Quality (ASQ) survey by Airports Council International (ACI) for the category of over 40 million passengers per annum (mppa) in Q4 2020. KUL’s improved global rank and service levels are also further augmented by passing all elements in the Quality of Service (QoS) framework for Q3 2020 as recently announced by the Malaysian Aviation Commission (MAVCOM). Among the main contributors to the improved service levels at KUL last year include the implementation of the new travel protocols that achieved full score for the ASQ element of ‘feeling of safe and secure,’ the newly refurbished washrooms for the element ‘cleanliness and availability of washrooms’ and the exceptional customer experience provided to passengers for the ‘courtesy and helpfulness’ element.
PUTRAJAYA (Feb 5): The imposition of a RM10 million fine each against AirAsia Group Bhd, its subsidiary AirAsia X Bhd (AAX) and then Malaysian Airline System Bhd (MAS) over their short-lived collaboration was justified as their partnership went against competition laws, said the Malaysia Competition Commission (MyCC) today.
In his submission before the Court of Appeal to uphold the High Court s decision, MyCC counsel Datuk Lim Chee Wee said in 2010, MAS wanted to go head-to-head with AirAsia by having its own subsidiary, low-cost carrier (LCC) Firefly, ply some of the same routes.
He added that the Competition Act 2010 was supposed to promote economic development by promoting and protecting the process of competition, thereby protecting the interests of consumers , as per the act.