Saturday, 30 Jan 2021 04:25 PM MYT
Mohd Shukrie also said MAHB will continue to enhance offerings in line with its brand promise of hosting joyful connections at the airport.. Picture by Miera Zulyana
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KUALA LUMPUR, Jan 30 The KL International Airport (KLIA) International Air Transport Association (IATA) code: KUL achieved a perfect score of 5.0/5.0 and gained top spot in the latest global Airport Service Quality (ASQ) survey by the Airports Council International (ACI) for the category of over 40 million passengers per annum (mppa) in Q4 2020.
Malaysia Airports Holdings Bhd (MAHB) said KUL’s improved global rank and service levels were further augmented by passing all elements in the Quality of Service (QoS) framework for third quarter (Q3) of 2020 as recently announced by the Malaysian Aviation Commission.
PETALING JAYA: The Kuala Lumpur International Airport (KLIA) has bagged the top spot in the global Airport Service Quality (ASQ) survey by Airports Council International (ACI).
ASQ benchmarks the world’s best airports in terms of overall passenger satisfaction for terminal safety, facilities, services, and cleanliness.
Malaysia Airports Holdings Berhad (MAHB) said KLIA achieved a perfect score of 5.0/5.0 for ASQ s category of over 40 million passengers per annum (mppa) in Q4 2020. KLIA s improved global rank and service levels are also augmented by passing all elements in the Quality of Service (QoS) framework for Q3 2020 as recently announced by the Malaysian Aviation Commission (MAVCOM), it said in a statement on Saturday (Jan 30).
KUALA LUMPUR (Jan 30): Malaysia Airports Holdings Bhd (MAHB) said KL International Airport has achieved a perfect score of 5/5 and gained the top spot in the latest global Airport Service Quality (ASQ) survey.
The ASQ survey was administered by Airports Council International (ACI) for the category of over 40 million passengers per annum in the fourth quarter of 2020 (4Q20).
In a statement today, MAHB said among the main contributors to the improved service levels at KLIA last year are the implementation of the new travel protocols that achieved full score for the ASQ element of ‘feeling of safe and secure’, the newly refurbished washrooms for the element ‘cleanliness and availability of washrooms’ and the exceptional customer experience provided to passengers for the ‘courtesy and helpfulness’ element.
KUL achieves perfect score in global airport survey 30 Jan 2021 / 16:00 H. Pix for representational purpose only.
KUALA LUMPUR: The KL International Airport (KLIA) International Air Transport Association (IATA) code: KUL achieved a perfect score of 5.0/5.0 and gained top spot in the latest global Airport Service Quality (ASQ) survey by the Airports Council International (ACI) for the category of over 40 million passengers per annum (mppa) in Q4 2020.
Malaysia Airports Holdings Bhd (MAHB) said KUL’s improved global rank and service levels were further augmented by passing all elements in the Quality of Service (QoS) framework for third quarter (Q3) of 2020 as recently announced by the Malaysian Aviation Commission.
Malaysia Airlines Bhd received 11 approvals while AirAsia Group received 10. MyJet Xpress Airlines Sdn Bhd, Raya Airways Sdn Bhd and Fly Firefly Sdn Bhd received nine, six and four ATR allocations respectively.
KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) has approved 40 out of the 43 air traffic rights (ATR) applications it received from airlines in the final quarter of 2020.
According to the commission’s fourth quarterly ATR report, 26 ATRs were approved for domestic destinations and 14 for international destinations.
Of the international ATRs, four were for China, two for Europe, two for India and the remaining six for other Asian destinations.
Breaking them down by airport, 17 ATRs were issued for flights originating from KL International Airport, six from Sultan Abdul Aziz Shah Airport, five from Kota Kinabalu International Airport and 12 from other Malaysian airports.