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MCMC will send Officers to attend Broadband Complaints within 24 hours
in MCMC/SKMM
29/01/2021
Comments Off on MCMC will send Officers to attend Broadband Complaints within 24 hours
It has been reported that complaints related to broadband will receive immediate attention from the Malaysia communication regulator.
According to a report by Bernama, the Malaysian Communications and Multimedia Commission (MCMC) will respond by sending its officers to areas facing broadband connectivity problems within 24 hours upon receiving the complaints.
Its chairman, Dr Fadhlullah Suhaimi Abdul Malek said by doing so, MCMC could check and really look into the problems in the areas and also contact the complainants for further input.
Social media users are warned to be vigilant and wary of scammers and hackers while using their online platforms especially during the Movement Control Order (MCO) period
23 Dec 2020 / 22:35 H.
KUALA LUMPUR: Consumers can make claims against telecommunications service providers if there is a breach or dissatisfaction over the promised services, says the Tribunal for Consumer Claims Malaysia (TTPM) chairman, Wan Rufaidah Wan Omar.
She said if the claim involved unfair contract terms, the tribunal could consider putting aside or changing the terms as provided for under the Consumer Protection Act 1999.
“Since the service provider contract is usually provided as standard and not discussed by the two parties, consumers are advised to read the terms and conditions prior to signing or agreeing to accept the services offered.”
She said this in a talk entitled ‘Common Consumer Mistakes Before and After Subscribing Services’ organised by the Communications and Multimedia Consumer Forum of Malaysia (CFM) which was streamed live on CFM’s Facebook page, recently.