A human touch will be key post pandemic
Published 3 months ago
By
Niels Pedersen, senior lecturer at Manchester Metropolitan University and the author of ‘Financial Technology: Case Studies in Fintech Innovation.’
Although COVID-induced lockdowns have accelerated digitization in many sectors, customers still want to interact with other human beings.
Oscar Wilde once said, “When most people agree on something, they are usually wrong”. That sentiment struck me as I walked past a bank branch recently on a rainy winter morning. There was a long line of customers outside the bank, and it was at a standstill.
How wrong they were, I thought, for wasting their time in a queue. We have mobile-only banks, so why don’t they just bank online?
The video will auto-play soon8Cancel
Play now
Want Stoke-on-Trent news emailed to you direct from our journalists? Sign up to our newsletterInvalid EmailSomething went wrong, please try again later.
Subscribe
When you subscribe we will use the information you provide to send you these newsletters. Sometimes they’ll include recommendations for other related newsletters or services we offer. OurPrivacy Noticeexplains more about how we use your data, and your rights. You can unsubscribe at any time.
Thank you for subscribingWe have more newslettersShow meSee ourprivacy notice
A Stoke-on-Trent family’s snapshot of life during lockdown has now been featured in the Queen’s Christmas Day broadcast.
By Sportswriters Xiao Yazhuo, Zhang Wei, Liu Yang PARIS, Dec. 24 (Xinhua) March 24, 2020, is destined to leave a mark on the 124-year-old history of the mode
Source: Xinhua|
Editor: huaxia
By Sportswriters Xiao Yazhuo, Zhang Wei, Liu Yang
PARIS, Dec. 24 (Xinhua) March 24, 2020, is destined to leave a mark on the 124-year-old history of the modern Olympics. It was on that fateful Tuesday that the International Olympic Committee (IOC) and Tokyo organizers agreed to postpone the Tokyo Olympics for one year due to the COVID-19 pandemic, which is still torturing the world.
For the first time, the Olympic Games failed to take place as scheduled because of a non-war-related reason. With the global COVID-19 pandemic, we are all living in much uncertainty. At this point in time, this uncertainty is far from subsiding. We are all only beginning to understand the far-reaching consequences of the coronavirus crisis around the world, IOC president Thomas Bach wrote in a letter in late April to the Olympic Movement entitled Olympism and Corona.
10 ways you can do good this Christmas and New Year
Even the smallest gesture can go a long way - you can make a difference in 2021 and beyond
Don t miss a thing by getting the latest from the Manchester Evening News sent
direct to your inboxInvalid EmailSomething went wrong, please try again later.
Click here
When you subscribe we will use the information you provide to send you these newsletters. Sometimes they’ll include recommendations for other related newsletters or services we offer. OurPrivacy Noticeexplains more about how we use your data, and your rights. You can unsubscribe at any time.