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Date Time New rules for telco networks must be changed to benefit consumers: ACCAN Proposed rules for wholesale telecommunications service providers must be tightened to protect Australians from under-performing phone and internet services, and slow connection and fault rectification timeframes, according to the Australian Communications Consumer Action Network (ACCAN). The draft Telecommunications (Statutory Infrastructure Providers – Standards, Rules and Benchmarks) Determination 2021 proposes standards, rules and benchmarks for telecommunications carriers that provide wholesale broadband services, such as NBN Co. The rules proposed are in relation to timeframes for connections, repairs and appointment keeping, rebates, speeds, remediation and record keeping. “The simple fact is that without competition at the wholesale level, network operators will not deliver in the interests of consumers, so we need a safety net to ensure a reliable level of service,” said ACCAN CEO, T

Teresa corbinTelecommunications statutory infrastructure providersAustralian communications consumer action networkCustomer service guaranteeStatutory infrastructure providersதெரசா கார்பின்தொலைத்தொடர்பு சட்டரீதியான உள்கட்டமைப்பு வழங்குநர்கள்ஆஸ்திரேலிய தகவல்தொடர்புகள் நுகர்வோர் நடவடிக்கை வலைப்பின்னல்வாடிக்கையாளர் சேவை உத்தரவாதம்சட்டரீதியான உள்கட்டமைப்பு வழங்குநர்கள்