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Stanbic bank employs virtual assistant for enhanced client experience - February 17, 2021 Stanbic Bank has launched a virtual assistant/a chatbot, aptly named “Stan”, set to shorten the response time for customer queries as part of the bank’s digitization drive. The chatbot, Stan, has been designed to respond to queries from the bank’s social media pages and the webchat service on their website day and night. A chatbot is specialized software that can simulate a conversation (or chat) with a user in a natural language through messaging applications, websites, mobile apps or through the phone. The bank’s head of Marketing & Communications, Palmer Mugavha, said the launch of the chatbot is in line with the digital bank journey that the Standard Bank Group subsidiary has been on for the last few years.

Palmer mugavhaMarketing communicationsStandard bank groupStanbic bankCustomer care centreசந்தைப்படுத்தல் தகவல்தொடர்புகள்தரநிலை வங்கி குழுஸ்டான்பிக் வங்கிவாடிக்கையாளர் பராமரிப்பு மையம்