What Makes for the Perfect Theme Park Queue?
December 10, 2020, 1:46 PM ·
What makes a queue perfect?
Okay, I imagine many of you right now are saying, being empty. But I am not talking about the number of people waiting in a line. Let s focus on the physical structure of a queue and what makes it perfect from an operations perspective.
We could talk about the aesthetics and storytelling potential of queues and those are important. But the primary function of a theme park queue is to manage people while they wait to board an attraction. If a queue fails to do that, it can t be perfect. So let s start there, with operations. And let s limit this conversation to physical queues, ignoring for the moment very real debates that we could have over virtual queues and reservation systems.