SIC chief welcomes anti-Viking group s use of ombudsman
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Glasgow University chiefs failed to provide accessible copies of course materials given to the learner at a law fair. UNIVERSITY bosses have apologised to a blind law student for mishandling their complaints after refusing to digitise leaflets. Glasgow University chiefs failed to provide accessible copies of course materials given to the learner at a law fair, despite having done so in similar circumstances previously. When the student, known only as A , submitted them to to the university, they did not receive a reply for some months after . A relative complained, only to be told the education hub did not consider it to be its responsibility. Instead, they argued it was the law firms who should provide digitised versions.
North-east health board apologises to family over failure to provide prescription
© Kenny Elrick/DCT Media
NHS Grampian has apologised to a patient
A north-east health board has apologised to a family after it failed to provide proper care and treatment to a patient.
The Scottish Public Services Ombudsman (SPSO) has upheld a complaint made to NHS Grampian involving a patient who was not given the treatment they needed.
A report notes that the patient, who was admitted to hospital due to progressive vomiting and nausea, had been examined by a staff member from the dietetics team.
It was recommended that the patient, known only as A, was prescribed thiamine, otherwise known as vitamin B1, for malnutrition.
© Shutterstock / Impact Photograph
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NHS Grampian bosses have apologised to a patient whose life has been “shortened” by a delayed cancer diagnosis.
The person, known only as C, had been in touch with specialists at the health board after suspecting they had cancer.
They claimed a tumour in their lung had been “unreasonably missed” – having “catastrophic consequences” for their prognosis.
After being unsatisfied with how their formal complaint was handled, C contacted the Scottish Public Services Ombudsman (SPSO).
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