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Off. even that is factored into the equation. >> frequent flyer, jeremy peters, has a question for you from washington, d.c. >> i want to know what this mysterious paper work is. every time we are sitting on the plane waiting for it to take off. 40 minutes go own and still waiting on our paper work. what did you find out about that? >> the paper work has been there about making sure that the route is clear and hasnt been shifted. 0í normal. the maintenance issues. you have to make sure its anot...