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staff burned documents. welcome to our viewers here in the united states and around the world. im wolf blitzer. youre in "the situation room." ♪ ♪ tonight, transportation secretary pete buttigieg tells me the biden administration will hold southwest airlines accountable for the meltdown in its operations that has left thousands of flights canceled and thousands of passengers stranded. gabe, what is the situation there right now? >> reporter: wolf, thousands of travelers are still...

the governor talked about how impressed he was. these are dangerous missions. im grateful for the brave women and men in federal, state and local governments working as one team risking their lives to save others. and were going to learn a lot more in the coming hours. but we know many families are hurting. many. many are hurting today. and our entire country hurts with them. because its been all over the country we have seen so many crises. but in florida today, its the epicenter. wer...

currently, they will work 24/7, until we get the lights back on again, as the governor said, not our first rodeo, but every storm is also different and always face different challenges. and i appreciate all of the support from the state, governor, thank you, and from local law enforcement as well, the national guard, and this is a team sport, and a team effort, and were going to all work together until we get florida back up on our feet, and where we all want to be. thank you. >> and w...

gulf coast more than five people rescued in charlotte and lee county so far. >> if you need to be evacuated step out of your front door. >> the fort meyers fire chief said they conducted 200 water rescues overnight. lee county was the hardest hit. this is a home on fire after the storm. fire crews as you can imagine unable to reach it. this is a neighborhood completely inundated as you can see floodwaters have yet to receive. new video from the lee county sheriffs office confirming the...

of biblical proportions. ian is a cat 4 storm bringing 140 mile-per-hour winds and leaving a wake of destruction in its path. the national hurricane center is warning of catastrophic window damage with an unsuburb viable storm surge of up to 18 feet. it is expected to dump 2 feet of rain across the state bringing unprecedented flooding and destruction. entire neighborhoods are now undersea as water levels continue to rise. homes are floating down the middle of the street and people are...

ahead on "cnn newsroom." hundreds if not thousands of americans who are stranded all across the nation are unable to get home. >> i have no clothes. i have nothing. i have no way to get home. im beyond frustrated. >> it hurt because i cant see my dad. >> ive lived here my entire life. i remember the blizzard of 77. it was worse. >> anyone who declares victory and says its over, its still a dangerous situation to be out. >> announcer: live there loren done, this is "cnn newsroom" with m...

southwest. of. >> 2800 u.s. flights already canceled today, 2500, about 90% are southwest. >> challenge for our flight crews being stuck in locations not where they need to be along with the aircraft. at this point were working to accommodate our customers as best we can and offer the most options we can. >> cnns lucy kafnov is in denver. >> i wasnt anticipating a nightmare but it is. >> reporter: christmas is over but for thousands of customers the travel nightmare goes on. >> they ca...

reading faces, biological and environmental reasons why that could be, but thats what they found. poppy, kaitlan? >> elizabeth cohen, thank you. fascinating. "cnn this morning" continues right now. we didnt get any texts or any message telling us it canceled before we came. >> flights canceled. >> hang out with pops a couple more days. call my boss and tell him, im sorry. hope this wasnt a bad decision. good morning, everyone, whos not at the airport today. don is off this mornin...

those are on southwest. the airline now apologizing, but as you can imagine thats little comfort for people who may miss out totally on seeing their loved ones this holiday season. >> im beyond frustrated. and hurt. because i cant see my dad. >> my mom is in the hospital and i wanted to be there for her once she like got discharged. unfortunately because of the situation they are saying that the closest flight is the 29th. >> are you going to make it home today? >> no, likely not. i me...

out on seeing their loved ones at all this holiday season. >> we had to wait in a line that was four hours and still in line. and nobodys giving us any direction what tline to get in. a total you know what show here. >> according to southwest, nowhere to be found. hung up on multiple times. >> and southwest, they dont give any answer. they dont answer the phone. >> theres no -- option -- to rebook anything online. oh, also been on hold for -- 5 hours and 43 minutes. >> 5 hours and 43 m...