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at pre-award status and no decision has been made on the claim as a result of an operator error - for example, the same claim has been captured twice or when at post-award status and no award or payments have been made for the following tax year (CY+1). A request can be made to prevent an award being made in the following tax year (CY+1), but the current year (CY) must continue. Note: The claim cannot be withdrawn once a decision has been made and it has been awarded. Note: For tax year 2010-2011 Nil Award cases were automatically withdrawn and customers had until 17 May 2011 (this is known as the deadline date) to cancel the withdrawal. For tax year 2011-2012 a new or a existing Nil Award will be automatically withdrawn and customers will have until 31 March 2012 (this is known as the deadline date) to cancel the withdrawal.

Northern irelandUnited kingdomDepartment for workData guardian or security teamDepartment for communities dfAccess processAccess catalogueNil awardWithdrawal confirmation noticeTax credits helplineUniversal creditTax creditsPension credit qualifying ageTax creditGateway closureSevere disability premium