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>> i obviously want a system thats supportive to the veterans that the veteran feels like they are getting everything that they deserve. pete: too often it takes a congressman or a news story or somebody really fighting back aas opposed to being a customer and wanting to be served. >> we want a system where everybody feels like they are being served. its a very, very big system. in those cases where people arent feeling like they are being served, im very glad they have advocates. they are often...