Actuallyheard News Today

Independent person making sure that theyre actuallyheard. i mean when i edited a paper i thought i was listening to readers but you want to explain why you made the decisions you made because youre responsible for it. the ombudsman is there, really, to listen and try to connect readers with the people inside the paper who can make a change, make a difference. its a very different thing than sitting there saying ill listen to a bunch of readers. >> when theres a big mistake, big scandal sometimes...