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Citizen is a column that explains how the government’s policies fucks citizens and how we can unfuck ourselves.
On the 8th of February, Nigerian Twitter users got talking about some of their worst online purchases. While the topic might have been specific to clothing, this conversation continues to make the rounds and honestly, we are also tired of seeing people’s hearts get broken when they receive products they paid for. And while it is annoying when we unintentionally purchase a bad product, what is even more aggravating is when the retailers of that product refuse to take responsibility and we aren’t sure of the right governmental bodies to lay our complaints to. We have all been there at some point. From poor customer service experiences to chasing a vendor around for a much-deserved refund or vendors who harass customers for making complaints online.