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Cresta Expands Vision for Real-Time Intelligence

August 2, 2022

/PRNewswire/ -- Cresta, the leader in real-time intelligence for the contact center, today unveiled its expanded Real-Time Intelligence Platform, a...

Cresta Chatbot Bryan Ennis Google Contact Center Ai Solution Customer Experience Centers Agent Assist Real Time Intelligence Platform

Source: prnewswire.com

LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action

July 20, 2022

/PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in customer engagement solutions, today announced the launch of Contact Center Conversation Mining,...

Rama Vadakattu Rob Locascio Mike Tague Fast Company Liveperson Inc Contact Center Conversation Mining

Source: prnewswire.com

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Agent Effectiveness News Today

Cresta Expands Vision for Real-Time Intelligence

LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action

Explore More Categories