Page 2 - Agent Performance News Today

That’ s changing, according to the J.D. Power 2021 U.S. The study, now in its fourth year, was developed in alliance with the Independent Insurance Agents& Brokers of America. “During the past year, some of the industry’ s most notable acquisitions and operating model investments have thrust the independent agent channel back to the forefront, resulting in improved...

TCN Launches Voice Analytics for Improving Agent Performance and Increasing Efficiency of Contact Center Operations Share Article TCN, Inc. today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new feature, offered initially as a free 60-day trial, delivers insights for improving call center operations, customer experience, agent training and compliance. ST...

Top Performing Auto Insurers During COVID and What’s Driving Customer Behavior Spurred by a combination of financial hardship, a decrease in miles driven and a general lack of awareness of the historic relief efforts the industry initiated in 2020, auto insurance customer loyalty has given way to a nationwide surge in value-conscious shopping. Accordingly, price-based leaders Progressive and GEICO have emerged as the carriers of choice, each capturing a 30%+ quote rate among all active purcha...

Benefits -- veterans to get v.a. benefits. last week, they crashed with richard burrr over the report over the agent performance. house hearing on the claims processing is scheduled tomorrow. updated v.a. statistks say there are 862,000 claims pending and the wait time is 273 days. pope francis urged his flock to protect the environment, the weak and the poor in todays installation mass at the vatican. seep your foreign affairs correspondent amy kellogg has highlights from rome. >> did a couple ...