it's just not fair. and, you know, the families can get lost in the first couple of hours. but, you know, the sooner you start giving services, the better it is. a family and friends reception center at the airport, which is generally an airline club, where they can congregate with mental health nurses, spiritual care, cap chain, that will be there that will help them navigate just the basics, because they're not going to be able to have coffee or rest the evening when they know that their loved one is in harm's way. >> right. and finally, in the minute we've got left, if there are stages of guilt -- i mean, i'm sorry, stages of grief, and the first denial, this is like going to be a never-ending stage for some people. how do you, when there's no body, no answers, no anything,