followening dangerous conditions in new york as night falls and the governor is appealing for federal help. miguel marquez is joining us not far from buffalo. miguel, what is happening on the ground? reporter: just a nightmare. buffalo is a city used to big storms. this is something they have never seen before. 27 people inn erie county new york dead from this storm and authorities are concerned going through homes and cars abandoned and start to clear the snow. massive amounts of snow they will find more people who are dead. the airport is shut down. they re not expected to open until wednesday. it is just an absolute disaster that officials there are only beginning to grapple with. the ability to clear the roads, this is a no drive zone in buffalo in many surrounding communities. thousands of people without power and the governors of new york say it is not over yet. the storm is coming back. we re expecting another six to 12 inches and in the south towns of southern par
so we want to bring in now, cnn s lucy kavanaugh, she is live for us in denver, what is the situation, lucy? well, alison, this is what not a lot of fun looks like. denver airport unfortunately leaving the airport a shunt in terms of flight delays and cancellations, more than 500 flights delayed, more than 468 flights canceled, 75% of those coming from southwest. and that is unfortunately not denver alone. those numbers reverberating. those delays reverberating across the nation. impacting travel all across the country. i wasn t anticipating a nightmare, but it became a nightmare, it did. christmas maybe over, but for thousands of passengers, the travel nightmare goes on. they canceled our flight. they said they can t help us. so we don t know what to do. southwest airlines at the top of the list for cancellations. the airlines ticketing counter at baltimore s airport is a zoo. denver s airport lines for the southwest to counter even longer. we have to wait in a line
flights canceled, 75% of those coming from southwest. and that is unfortunately not denver alone. those numbers reverberating. those delays reverberating across the nation. impacting travel all across the country. i wasn t anticipating a nightmare, but it became a nightmare, it did. christmas maybe over, but for thousands of passengers, the travel nightmare goes on. they canceled our flight. they said they can t help us. so we don t know what to do. southwest airlines at the top of the list for cancellations. the airlines ticketing counter at baltimore s airport is a zoo. denver s airport lines for the southwest to counter even longer. we have to wait in a line that was four hours, and we are still in line. and nobody is giving us any direction on what to line to get in. it is a total, you know what, show here.
as more on the frustration southwest passengers are feeling. i wasn t anticipating a, nightmare but it became christmas maybe, over but for thousands of passengers to travel nightmare goes on. they canceled our flight, and they said they can t help us. so we don t know what to do. southwest airlines at the top of the list for cancellations. the airlines ticketing counter out baltimore airport a zoo. denver airport even longer. we had to wait in line, and we are still in line, and nobody is giving us any direction on what line we need to get in. it is a total you know what show here. for those trying to rebook, good luck getting through. southwest pulling the airlines, nowhere to be found, got hung up on many times. the s southwest doesn t give any answer, they do not answer the phone, there is no option
the call line is busy so it s giving you a busy tone so not being able to communicate with a single person about what you re going through or how you can fix the situation, i think that has to be the most frustrating part. reporter: she told me she traveled to take some medical exams and she was hoping to get back well in time to spend the holiday the christmas holiday with her mom. however, she was not able to. the. cnn s lucy cavanaugh has more on the frustration southwest passengers are feeling. i wasn t anticipating a nightmare but it is. reporter: christmas may be over but for thousands of travelers, the nightmare goes on. they canceled our flight and they said they can t help us so we don t know what to do. reporter: southwest airlines at the top of the list for cancellations. the airlines ticketing counter at baltimore s bwi a zoo. denver s even longer. we had to wait in a line that