there is some good care at the hospital, but the undercover reporter also sees basic care that doesn t always happen. like 15 minute checks on patients. and he sees records for these observations being falsified. they re important for monitoring care. and if anything goes wrong. it s a culture that experts warn feels unsafe. i think you re quite clearly seeing toxic staff. and i think there s an awful lot of hostility towards patients across all of the wards. the trust which runs the hospital says the allegations will be fully investigated and that it owes it to the communities it serves to ensure the best care every day. a number of staff have been suspended. alison holt, bbc news. and you can see more on panorama tonight that s undercover hospital:
it should only be used for short periods of time. after being allowed into the room next door, it s said harley has become verbally abusive. at least eight staff, including managers, go to restrain her and put her back in seclusion. there s no discussion. 0fficial guidance says they should use the least restrictive way of moving her. harley and her family have agreed to let panorama tell her story. she s a young girl, at the end of the day. eight people. and she was calm and she was even saying, just listen to me, just give me a chance to talk. and they just weren t. there is some good care at the hospital, but the undercover reporter also sees basic care that doesn t always happen. like 15 minute checks on patients.
and they just weren t. there is some good care at the hospital, but the undercover reporter also sees basic care that doesn t always happen. like 15 minute checks on patients. and he sees records for these observations being falsified. they re important for monitoring care. and if anything goes wrong. it s a culture that experts warn feels unsafe. i think you re quite clearly seeing toxic stuff. and i think there s an awful lot of hostility towards patients across all of the wards. the trust which runs the hospital says the allegations will be fully investigated and that it owes it to the communities it serves to ensure the best care every day. a number of staff have been suspended. alison holt, bbc news.