Page 2 - Amazon Connect News Today

Amazon Web Services (AWS) has announced new generative AI

Playvoxs full suite of Workforce Management solutions now available on the Five9 CX Marketplace SUNNYVALE, Calif., Feb. 27, 2024 /PRNewswire/ -- Playvox, the leading provider of Workforce...

CloudHesive CEO Recognized Among South Florida Business Journals Power 250 Leaders

When Microsoft started its big AI push last year, it launched Copilot tools for Sales and Service to summarize meetings, manage customer lists, and find info for customer service agents, and now they’re more widely available. Microsoft isn’t the only one applying AI to these tasks — AWS announced a slew of generative AI services for contact centers in December, including transcriptions of audio calls and Q for Amazon Connect, which lets users ask questions about their data.

Arlington County is one of the first 911 call centers in the country to use artificial intelligence to handle non-emergency calls using "Amazon Connect."

01.02.2024 - Amazon.com, Inc. (NASDAQ: AMZN) today announced financial results for its fourth quarter ended December 31, 2023. Fourth Quarter 2023 Net sales increased 14% to $170.0 billion in the fourth quarter, compared with $149.2 billion in fourth quarter ...

The collaboration will provide AWS customers an easy way to access Freshworks’ modern business software built for customer support, IT, sales, marketing departments and other business teamsSAN...

/PRNewswire/ -- MetTel, a leader in digital transformation and communications, and Mission Critical Solutions (MCS), a federally-focused systems integrator,...

Gyst Technologies Joins the AWS Partner Network and AWS Public Sector Partner Program

AWS’s Rada Stanic and Louise Stigwood reflect on innovations made to support genAI in Australia and predict it will still be a focus in 2024.