Page 27 - Amazon Connect News Today

The company's 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows to meet customer expectations Khoros, an award-winning leader

The customer of today is more demanding when it comes to personalized marketing and service needs.

ICIMS branches into marketing automation with Candidate.ID acquisition, Namogoo launches Customer Journey OS and more CX news.

All the latest martech and adtech news from Salesforce, Cyara, Braze, Validity, Permutive, Neustar, GupShup, Databricks and Smart.ly

Salesforce launched a series of AI- and automation-powered updates to its sales, marketing, and field service tools during an event in April 2022.

Investegate announcements from Freshworks Inc, Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements

Using Freshdesk and AWS helps leading travel organisation support airport Covid-19 testing facilities service a surge of 45% in enquiries with new travel guidelinesLONDON and SAN MATEO, Calif., March 28

At Enterprise Connect, Amazon shows how improved features can enable more efficient contact centers.

On Thursday, Standard Bank South Africa, which offers a range of Shari’ah-compliant banking solutions, announced the introduction of a dedicated call centre line for its Shari’ah banking customers. Asma Latiff, Manager Operations and Distribution, Standard Bank South Africa, says the Shari’ah Banking call centre is powered by two cutting-edge technology platforms, Amazon Connect and Salesforce, […]

Standard Bank, which offers a range of Shari’ah-compliant banking solutions, is introducing a dedicated call centre line for its Shari’ah banking customers,